Looking after your Tāmaki Housing home Looking after your Tāmaki Housing home

Looking after your Tāmaki Housing home

We want you to feel right at home. On this page, you will find everything you need to know about keeping your Tamaki Housing home comfortable, safe and healthy.

Get something fixed

Please let us know right away if anything in your home is broken or needs to be fixed. If the repair is urgent please call us free on 0800 521 555. For repairs that are not urgent, you can call us or fill in our repair request form.

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What to do if your home is cold

We want all Tāmaki Housing homes to be warm, dry and safe, so we are carrying out Healthy Homes Upgrades for our homes across Tāmaki. If your home is cold or hard to heat, and you want it to be included early in the Healthy Homes Upgrades Programme, please contact us on 0800 521 555. You can also let your tenancy manager know. Click the button to see more information about the Healthy Homes Upgrade Programme, or to read some tips for keeping your home warmer.

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What to do if your smoke alarms are not working

Having working smoke alarms is important to keep you and your whānau safe. The alarm sound they make gives you time to get to safety. So if your smoke alarms are not working, please call our maintenance team on 0800 521 555 or fill in our form and we will fix or replace them right away.

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Other frequently asked questions

How long do repairs take?

If you need an urgent repair we will try to get to your home within four hours to keep you and your family safe. It is important that you or another adult are at home to let us in when we get there. Urgent repairs are things like:

  • Overflowing toilet 
  • Bad water leaks
  • No power or water
  • Electrical safety faults
  • Broken windows or doors that make your home unsafe
  • Oven not working
  • Broken smoke alarms

When you need less urgent repairs, we will check with you about the best time for us to come. We will try to complete these types of repairs within two weeks. Less urgent repairs can be:

  • Fixing door handles
  • Oven light not working
  • An element on the stove not working
  • Painting inside the house
  • Painting outside the house

Sometimes we need to order new parts or materials. In that case, repairs will take a little longer. We will always let you know if we can’t finish the repair job on the first visit.

Who will fix things in your home?

Work in Tāmaki Housing homes is done by Spencers and their experienced contractors. Spencers have worked in this area for over 30 years. All our maintenance team people carry photo identification. You can ask to see this at any time.

Our maintenance team will call you to agree on a time to do non-urgent work. They will talk to you about any safety precautions that are needed while they are working. They will respect your privacy and treat your home and belongings with care.

It’s really helpful if you can make sure someone is at home at the time you arranged with a contractor. If you are not there, your repairs will be delayed, and it can also prevent the maintenance team from getting other work done on time.

Looking after your section and backyard

Mowing the lawn and berm (the grass by the road outside your house), and weeding the garden is your responsibility.

Have a talk with your tenancy manager before planting any shrubs or trees, or making other changes in your backyard. This is to make sure the changes will not cause damage or later issues.

If you don’t have your own mower or weed eater, you may be able to use one of the community mowers or weed eaters available in Glen Innes, Point England or Panmure. All you need to do is arrange a collection time, write your details in the book and return the mower clean. Remember to keep yourself and others safe when using any power equipment.

To see if there is a mower and/or weed eater near you, please call us.

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