Get support or advice

If you have a problem with your tenancy, you can ask us to find you a support person or advocate. This will be a local person who will listen to your story. He or she will help us work together to find a good way to solve the problem. The advocate does not work for Tāmaki Housing. Talk to your tenancy manager if you want to have someone help you as a support person.

The state homes we look after can only be rented to people who meet the Government’s rules about who is eligible. Most of our tenants also have a strong connection to Tāmaki.

Did we make a mistake? We try hard to provide you with the best service possible, but sometimes things do go wrong. If you have a problem with your home, your neighbours, noise, rubbish, or something else – please tell us and we will do our best to help.

We can sort out most of your housing needs or problems. But there are times when you will need to contact the Ministry of Social Development (MSD) instead of Tāmaki Housing.